Troubleshooting
Problem
The user installed Case Manager 5.3.3.0-ICM-IF009. The user got an exception information: com.ibm.websphere.management.exception.ConfigServiceException: ADMG0800E: The user does not have sufficient privilege to modify document cells/<cell name>/nodes/<node name>/servers/<server name>/server.xml error when running "Deploy the Case Manager API" task using Case Manager configuration tool.
Symptom
Here is the error reported in the console windows:
...
Deploy the Case Manager API ******
Finished running Deploy the Case Manager API
An error occurred while running Deploy the Case Manager API
The task failed because of the following error: The application deployment failed.
WASX7209I: Connected to process "dmgr" on node Dmgr01 using SOAP connector; The type of process is: DeploymentManager
configure server jvm properties
WASX7017E: Exception received while running file "<driver letter>:\IBM\CaseManagement\configure\tmp/deploycaseapi.tcl"; exception information: com.ibm.websphere.management.exception.ConfigServiceException: ADMG0800E: The user does not have sufficient privilege to modify document cells/<cell name>/nodes/<node name>/servers/<server name>/server.xml.
Deploy the Case Manager API ******
Finished running Deploy the Case Manager API
An error occurred while running Deploy the Case Manager API
The task failed because of the following error: The application deployment failed.
WASX7209I: Connected to process "dmgr" on node Dmgr01 using SOAP connector; The type of process is: DeploymentManager
configure server jvm properties
WASX7017E: Exception received while running file "<driver letter>:\IBM\CaseManagement\configure\tmp/deploycaseapi.tcl"; exception information: com.ibm.websphere.management.exception.ConfigServiceException: ADMG0800E: The user does not have sufficient privilege to modify document cells/<cell name>/nodes/<node name>/servers/<server name>/server.xml.
Here is the error reported in Case Manager configuration tool log:
...
INFO Thu Jan 13 07:46:40 CST 2022 Starting to run com.ibm.ecm.configmgr.app.acm.task.DeployDevCaseAPICluster$Execution...
INFO Thu Jan 13 07:47:17 CST 2022
WASX7209I: Connected to process "dmgr" on node Dmgr01 using SOAP connector; The type of process is: DeploymentManager
configure server jvm properties
WASX7017E: Exception received while running file "<drive letter>:\IBM\CaseManagement\configure\tmp/deploycaseapi.tcl"; exception information: com.ibm.websphere.management.exception.ConfigServiceException: ADMG0800E: The user does not have sufficient privilege to modify document cells/<cell name>/nodes/<node name>/servers/<server name>/server.xml.
...
FINER Thu Jan 13 07:47:17 CST 2022 THROW
java.lang.Exception thrown while executing method executeWork() of com.ibm.ecm.configmgr.app.acm.task.DeployDevCaseAPICluster$Execution
Stack Trace follows (when available):
java.lang.Exception: The application deployment failed.
WASX7209I: Connected to process "dmgr" on node Dmgr01 using SOAP connector; The type of process is: DeploymentManager
configure server jvm properties
WASX7017E: Exception received while running file "<driver letter>:\IBM\CaseManagement\configure\tmp/deploycaseapi.tcl"; exception information: com.ibm.websphere.management.exception.ConfigServiceException: ADMG0800E: The user does not have sufficient privilege to modify document cells/<cell name>/nodes/<node name>/servers/<server name>/server.xml.
FINER Thu Jan 13 07:47:17 CST 2022 THROW
java.lang.Exception thrown while executing method executeWork() of com.ibm.ecm.configmgr.app.acm.task.DeployDevCaseAPICluster$Execution
Stack Trace follows (when available):
java.lang.Exception: The application deployment failed.
WASX7209I: Connected to process "dmgr" on node Dmgr01 using SOAP connector; The type of process is: DeploymentManager
configure server jvm properties
WASX7017E: Exception received while running file "<driver letter>:\IBM\CaseManagement\configure\tmp/deploycaseapi.tcl"; exception information: com.ibm.websphere.management.exception.ConfigServiceException: ADMG0800E: The user does not have sufficient privilege to modify document cells/<cell name>/nodes/<node name>/servers/<server name>/server.xml.
at com.ibm.ecm.configmgr.app.acm.task.DeployDevCaseAPIBase$DeployWSBaseExecution.executeWork(DeployDevCaseAPIBase.java:372)
at com.ibm.ecm.configmgr.engine.task.TaskExecution.execute(TaskExecution.java:136)
at com.ibm.ecm.configmgr.engine.task.ExecuteTaskThread.run(ExecuteTaskThread.java:44)
at java.lang.Thread.run(Thread.java:785)
...
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS8JB4","label":"IBM Business Automation Workflow"},"ARM Category":[{"code":"a8m0z000000cwMpAAI","label":"Case Management-\u003ECase Install\/Upgrade\/Setup-\u003ECase Configuration Tool"}],"ARM Case Number":"TS008103101","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
19 January 2022
UID
ibm16541948