Troubleshooting
Problem
User receives a runtime error when trying to use the Analyst Add-in for Excel
Symptom
Run-time error 429
Unable to get the logger object required to log
the error ?Unable to get the logger object required to log the error ?Unable to
get the logger object required
to log the error ? general exception in
try block? which was raised by
?<supplementalInfo><Source>epAccMan::default;;Accman.cpp::GetD
(analystExcel_73.clsAnalyst.testAccMan line 120)
[{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Analyst","Platform":[{"code":"PF033","label":"Windows"}],"Version":"7.3;8.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Analyst ExcelAddIn","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSPN2D","label":"Cognos Planning"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Analyst","Platform":[{"code":"","label":null}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
Log InLog in to view more of this document
This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.
Historical Number
1025865
Was this topic helpful?
Document Information
More support for:
Cognos 8 Planning
Software version:
7.3, 8.1
Operating system(s):
Windows
Document number:
373655
Modified date:
09 May 2025
UID
swg21346310