"Run-time error '1004': Application-defined or object-defined error" when launch Excel from within 'main' Controller client

Troubleshooting

Problem

User launches 'main' Controller client. User clicks on the green 'X' (to launch the Excel Controller Link). An error appears. However, if the user launches Excel separately via the standard method (icon on the Start menu) then Excel launches OK (no error).

Symptom

Microsoft Visual Basic
Run-time error '1004':
Application-defined or object-defined error
End Help

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.2.1

Operating system(s):
Windows

Document number:
565421

Modified date:
09 May 2025

UID

swg22006437

IBM Support

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