IBM Support

RSV-SRV-0056 - Controller standard reports

Troubleshooting


Problem

Unable to generate any standard reports in Controller

Symptom

On screen error:

Failure RSV-SRV-0056 The Report Server process did not initialize properly. Contact your Administrator.

In the cogserver.log:

xx.xx.xx.xxx:2797 Failure RSV-SRV-0056 The Report Server process did not initialize properly. Contact your Administrator.
xx.xx.xx.xxx:2797 972 2010-08-16 22:24:53.854 -5 5756 BITSrv 2086 1 Audit.RTUsage.BITSrv Failure CCL-SRV-0501 The BIBusTKServer process caught an unexpected exception. <Messages><Message Name="CCLMessage" File="cclbitmsgs" Severity="Error" Nesting="0" ><MessageText>CCL-SRV-0501 The BIBusTKServer process caught an unexpected exception.</MessageText></Message><Message Name="CCLMessageString" File="" Severity="Error" Nesting="0" ><MessageText>CCLAssertError</MessageText></Message><Message Name="CCLMessageString" File="" Severity="Error" Nesting="0" ><MessageText>CCL_ASSERT_NAMED(RSXmlTraceMgr::m_instance, "The RSXmlTraceMgr has not been initialized.");</MessageText></Message></Messages>
xx.xx.xx.xxx:2797 972 2010-08-16 22:24:53.823 -5 5416 BITSrv 2086 1 Audit.RTUsage.BITSrv Failure CCL-SRV-0501 The BIBusTKServer process caught an unexpected exception. <Messages><Message Name="CCLMessage" File="cclbitmsgs" Severity="Error" Nesting="0" ><MessageText>CCL-SRV-0501 The BIBusTKServer process caught an unexpected exception.</MessageText></Message><Message Name="CCLMessageString" File="" Severity="Error" Nesting="0" ><MessageText>CCLAssertError</MessageText></Message><Message Name="CCLMessageString" File="" Severity="Error" Nesting="0" ><MessageText>CCL_ASSERT_NAMED(RSXmlTraceMgr::m_instance, "The RSXmlTraceMgr has not been initialized.");</MessageText></Message></Messages>
xx.xx.xx.xxx:9300 3836 2010-08-16 22:24:54.026 -5 rsProcessStarter na 0 warpmta-ProcessManager-ProcessMgrThread DISP 2159 1 Audit.Other.dispatcher.DISP.com.cognos.pogo.reportservice.ReportServerProcess Start com.cognos.pogo.reportservice Info Start the BIBusTKServerMain with pid 3816.
xx.xx.xx.xxx:9300 3836 2010-08-16 22:24:53.604 -5 rsProcessStarter na 0 warpmta-ProcessManager-ProcessMgrThread DISP 2159 1 Audit.Other.dispatcher.DISP.com.cognos.pogo.reportservice.ProcessManager Start com.cognos.pogo.reportservice Info Start a BIBusTKServerMain because the start count 1 is larger than 0.
xx.xx.xx.xxx:2797 972 2010-08-16 22:24:53.807 -5 5304 BITSrv 2086 1 Audit.RTUsage.BITSrv Failure CCL-SRV-0501 The BIBusTKServer process caught an unexpected exception. <Messages><Message Name="CCLMessage" File="cclbitmsgs" Severity="Error" Nesting="0" ><MessageText>CCL-SRV-0501 The BIBusTKServer process caught an unexpected exception.</MessageText></Message><Message Name="CCLMessage" File="rsvpmsgs" Severity="Error" Nesting="0" ><MessageText>RSV-SRV-0006 The file 'C:/Program Files/cognos/c8\./bin\../configuration/CapabilityRules.xml' does not exist.</MessageText></Message></Messages>

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"8.5","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

Log InLog in to view more of this document

This document has the abstract of a technical article that is available to authorized users once you have logged on. Please use Log in button above to access the full document. After log in, if you do not have the right authorization for this document, there will be instructions on what to do next.

Document Information

Modified date:
11 June 2026

UID

swg21444576

Page Feedback