When opening the web session to the Remote Supervisor Adapter II (RSA II) card and then starting the Remote Control session from within, the session will fail on the Java Applet (orange Java symbol). The failed session will cause the RSA to hang. The system has to be restarted in order to recover. The symptom has been observed only with Internet Explorer 5, 6, and 6.5 it will only load a single applet at a time (remote disk or remote video) or hang at the orange Java symbol before the applet finishes loading. The same symptoms are noticed using Java 5 as well. The browsers, Mozilla Firefox and Netscape, work normally.
Source
RETAIN tip: H192292
Symptom
When opening the web session to the Remote Supervisor Adapter II (RSA II) card and then starting the Remote Control session from within, the session will fail on the Java Applet (orange Java symbol). The failed session will cause the RSA to hang.
The system has to be restarted in order to recover.
The symptom has been observed with Microsoft Internet Explorer 5, 6, and 6.5, it will only load a single applet at a time (remote disk or remote video) or hang at the orange Java symbol before the applet finishes loading.
The same symptoms are noticed using Sun Java 5 as well.
The browsers, Mozilla Firefox and Netscape, work normally.
Affected configurations
The system may be any of the following IBM servers:
- System x3200, type 4362, any model
- System x3200, type 4363, any model
- System x3250, type 4364, any model
- System x3250, type 4365, any model
- System x3250, type 4366, any model
- System x3400, type 7973, any model
- System x3400, type 7974, any model
- System x3400, type 7975, any model
- System x3400, type 7976, any model
- System x3500, type 7977, any model
- System x3550, type 1013, any model
- System x3550, type 1913, any model
- System x3550, type 7978, any model
- System x3650, type 7979, any model
- System x3655, type 7985, any model
- System x3755, type 8877, any model
- System x3800, type 8865, any model
- System x3800, type 8866, any model
- System x3850, type 8863, any model
- System x3850, type 8864, any model
- System x3950, type 8872, any model
- System x3950, type 8878, any model
- xSeries 235, type 8671, any model
- xSeries 236, type 8841, any model
- xSeries 260, type 8865, any model
- xSeries 336, type 8837, any model
- xSeries 345, type 8670, any model
- xSeries 346, type 8840, any model
- xSeries 366, type 8863, any model
- xSeries MXE-460, type 8874, any model
The system is configured with one or more of the following IBM Options:
- IBM Remote Supervisor Adapter II-EXA, Option part number 13N0382, any replacement part number (FRU)
- Remote Supervisor Adapter II Slimline (refresh 1), Option part number 39Y9566 replaces 73P9341, any replacement part number (FRU)
This tip is not software specific.
Workaround
Try the latest version available from Sun website.
The file is available from at the following URL: http://www.sun.com/
The latest version available now: Java 6, update 5.
Remove Java certificates as follows:
- Open the Java Control Panel from either the Control Panel or, if not present then use: c:\programfiles\Java\jre1.6.0_02\bin\javacpl.exe
- Click the Security Tab and click Certificates.
- Remove the two IBM certificates.
-
Verify the check box "always trust" is not enabled (or the user will have to go back and remove the certificates again when this issue happens again).
Note: Each time the user loads the Remote Control page, the user will have to accept the two certificates.
If problem still persists we recommend going back to version 1.4.2 because it is the most stable one.
Additional information
This issue is with Java's early versions of 5 and 6.
The file remotedrive.dll is responsible for remote disk and Java applet stability, when running RSA II remote control session, it is pulled from the RSA II firmware.
The remotedrive.dll files for each connection made (web session) are stored in c:\documents and settings\administrator\IBM\. Each connection will show the IP address folder after the "IBM" directory. Delete the folder while disconnected from the RSA to ensure the newest Java version is used on the next connection.
Example:
| |
c:\documents and settings\administrator\IBM\192.168.70.125\remotedrive.dll |
System x Hardware Options:All operating systems listed
System x:Operating system independent / None
Older System x:Operating system independent / None
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