Troubleshooting
Problem
IBM Rational Robot can cause a fatal application error in Microsoft Internet Explorer during recording if McAfee software is running. This technote provides a resolution.
Symptom
Rational Robot crashes Microsoft Internet Explorer with a fatal application error during recording:
The application 'C:\PROGRAM FILES\INTERNET EXPLORER\IEXPLORE.EXE' has experienced a fatal error.
Cause
The installed McAfee VirusScan Enterprise virus scanner has not been sufficiently disabled.
Resolving The Problem
The Buffer Overflow Protection on McAfee Virus program is known to cause this type of API recording failure. We recommend disable the anti-virus software as follows:
- The first area to examine is the browser settings itself. In Microsoft Internet Explorer go to Tools -> Internet options -> Advanced tab.
- From the Advanced tab disable the "Script debugging" option.
- Disable "On-Access Scanner" and "Buffer Overflow Protection" in McAfee.
The Buffer Overflow Protection must be disabled from the Virus Scan Console while doing API recording. The protection only needs to be disabled during the API recording session (it's not an issue for playback).
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Document Information
Modified date:
16 June 2018
UID
swg21206046