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RIT-Agent fails to start with "entity name" error

Troubleshooting


Problem

Attempts to start the IBM Rational Integration Tester Agent (RIT-Agent) with IBM Rational Quality Manager (RQM) integration enabled fail with SAXBuilder error.

Symptom

The RIT-Agent service or process fails to start when the RQM connection is enabled.

The log file shows the following error or similar:

SEVERE: Failed to start agent... exiting.


org.jdom.input.JDOMParseException: Error on line 60 of document
file:/C:/Program%20Files/IBM/RIT-Agent/config/Agent.config: The entity name must immediately follow the '&' in the entity reference.
at org.jdom.input.SAXBuilder.build(SAXBuilder.java:530)
[{"Product":{"code":"SSBLXN","label":"IBM Rational Test Virtualization Server"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"RIT Load\/Stub Agent","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"8.5;8.6;8.7","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

More support for:
IBM Rational Test Virtualization Server

Software version:
8.5, 8.6, 8.7

Operating system(s):
AIX, Linux, Solaris, Windows

Document number:
533075

Modified date:
29 September 2018

UID

swg21962782

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