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RightFax 8.x Database module & RightFax eTransport module is not starting. Ser

Troubleshooting


Problem

RightFax 8.x Database module & RightFax eTransport module is not starting. Ser

Resolving The Problem

RightFax 8.x Database module & RightFax eTransport module is not starting. Services appears to hang In this case, all RightFax services were set to start up in Automatic mode. As a result the Database & eTransport services were hanging. These services needs to be started by RightFax Server service and should be set to Manual.

As per the Captaris Knowledgebase Document entitled "RightFax Service Information" the RightFax services should be set as follows

RightFax BoardServer Module Automatic LocalSystem
RightFax Database Module Manual LocalSystem
RightFax EDC Convert Module Automatic LocalSystem
RightFax EDC Convert Module 2 Automatic LocalSystem
RightFax EDC Convert Module 3 Automatic LocalSystem
RightFax EDC Manager Module Manual LocalSystem
RightFax EDC Print Module 1 Manual LocalSystem
RightFax E-mail Gateway Module Manual Service Account
RightFax eTransport Module Manual LocalSystem
RightFax Integration Module Manual Service Account
RightFax Paging Server Module Automatic LocalSystem
RightFax Queue Handler Automatic LocalSystem
RightFax RPC Server Module Automatic LocalSystem
RightFax SAP Connector1 Manual LocalSystem
RightFax Server Module Automatic LocalSystem
RightFax WorkServer1 Module Manual Service Account
RightFax WorkServer2 Module Manual Service Account
RightFax WorkServer3 Module Manual Service Account

[{"Product":{"code":"SSNVMX","label":"FileNet Capture"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Capture Professional","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"4.X","Edition":"","Line of Business":{"code":"LOB45","label":"Automation"}}]

Historical Number

10011978

Product Synonym

CAPTURE PROFESSIONAL

Document Information

Modified date:
17 June 2018

UID

swg21276429