Troubleshooting
Problem
IBM Workload Scheduler Dynamic Agent install fails to load openssl libraries during AgentCertificateDownloader.sh.
Symptom
From <install_dir>/TWSDATA/installation/logs/
WAINST0229I Importing certificates from /root/tmp/wa10.2.1.00/WA_iwsuser/waCertificates.zip.
WAINST0246E Operation failed with an unexpected return code {0}.
WAINST035I For more details see the installation log file: <install_dir>/TWSDATA/installation/logs/AgentCertificateDownloader_10.2.1.00.log.
Mon Feb 19 10:59:54 AM EST 2024 rc = 4 from /image_dir/TWS/LINUX_X86_64/ACTIONTOOLS/AgentCertificateDownloader.sh
Mon Feb 19 10:59:54 AM EST 2024 unexpected rc
ACTION STEP: AWSFAB490I Download agent certificates.
EXIT VALUE: 4
FAILED:
WAINST0246E Operation failed with an unexpected return code {0}.
WAINST035I For more details see the installation log file: <install_dir>/TWSDATA/installation/logs/AgentCertificateDownloader_10.2.1.00.log.
Mon Feb 19 10:59:54 AM EST 2024 rc = 4 from /image_dir/TWS/LINUX_X86_64/ACTIONTOOLS/AgentCertificateDownloader.sh
Mon Feb 19 10:59:54 AM EST 2024 unexpected rc
ACTION STEP: AWSFAB490I Download agent certificates.
EXIT VALUE: 4
FAILED:
...and in <install_dir>/TWSDATA/installation/logs/AgentCertificateDownloader_10.2.1.00.log:
isUsingEmbeddOpenSsl openSslEmbeddedPath = /usr/Tivoli/TWS/OpenSSL64/3.0/lib64/../bin is blank or file /usr/Tivoli/TWS/OpenSSL64/3.0/lib64/../bin/openssl does not exist, using os openssl
setEnvForSecurewrapOss exported SECUREWRAP_CMDPATH = OPENSSL_CONF =
createP12FromPems ossArgs = pkcs12 -export -passin pass:*** -out <install_dir>/TWSDATA/ssl/certs/TWSClientKeyStore.p12 -in /var/opt/hwa/TWSDATA/ssl/certs/tls.tot -name client -passout pass:*****
openssl: symbol lookup error: openssl: undefined symbol: BIO_new_dgram_sctp, version OPENSSL_3.0.0
createP12FromPems: OPENSSL ERROR CREATING <install_dir>/TWSDATA/ssl/certs/TWSClientKeyStore.p12: 127
rc=4
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSGSPN","label":"IBM Workload Scheduler"},"ARM Category":[{"code":"a8m3p000000hAP0AAM","label":"Installation\/Uninstall-\u003EDA"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"10.2.1"}]
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Document Information
Modified date:
30 April 2024
UID
ibm17129847