'Retrieving the COM class factory for... 0x8000401A' error launching Controller client

Troubleshooting

Problem

User launches the Controller client. User receives error message. Administrator looks at Event Log on application server, and sees error recorded inside 'Application log'.

Symptom

Screen:
Depending on the version of Controller, the error may vary slightly, but it should look similar to:

An error occurred while trying to access server
Error Details:
System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x8000401A): Retrieving the COM class factory for component with CLSID {114133CF-5DC0-4DB1-8796-4642553B2499} failed due to the following error: 8000401a.
at Cognos.Controller.Proxy.CCRWS.ConnectionBusiness_SetSelectDb(String sGuid, String sUser, Boolean bSelectDb)

Event Viewer (Application Log):
Event Type: Warning
Event Source: Cognos Controller
Event Category: None
Event ID: 0
Date: 2008-03-05
Time: 16:19:14
User: N/A
Computer: SERVERNAME
Description:
Error occured at 05/03/2008 15:19:14 in Cognos Controller, Error No=5, Source=FrangoDirect.ConnectionDirect.SetSelectDb#ControllerProxyClient, Description=System.Web.Services.Protocols.SoapException: Server was unable to process request. ---> System.Runtime.InteropServices.COMException (0x8000401A): Retrieving the COM class factory for component with CLSID {114133CF-5DC0-4DB1-8796-4642553B2499} failed due to the following error: 8000401a.
at Cognos.Controller.Proxy.CCRWS.ConnectionBusiness_SetSelectDb(String sGuid, String sUser, Boolean bSelectDb)

[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1;10.1;8.5.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Historical Number

1041342

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.1.1, 10.1, 8.5.1

Operating system(s):
Windows

Document number:
386381

Modified date:
08 May 2025

UID

swg21367316

IBM Support

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