Question & Answer
Question
Retain ID Activation Process
Answer
Purpose: There are instances where a Retain Id can be set as 'inactive'. This can occur when a password expires and the password is not reset or an incorrect password is attempted multiple times. The process for reactivation can be done using the automated voice response tool.
Information needed:
Retain User id that is inactive
The voice response tool on 888-426-4357? -? Choose option 4 option 1 and then option 2
You will be directed to the Retain Automated System
Complete the following steps:
Enter Retain User id on the phone keypad
Verify repeated Retain id (Yes/No)
Say 'Activate Account'
Record PMR that is created
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Document Information
Modified date:
02 November 2020
UID
ibm10774353