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Restoring missing xml files from backup in DASH

Question & Answer


Question

How can I restore missing or corrupted xml files in the WEB-INF directory, (such as the navigation.xml, portletEntities.xml, etc.) from backup in Dashboard Application Service Hub (DASH) ?

Cause

Some of these files could have gotten corrupted.

Answer

DASH makes a backup copy of the WEB-INF configuration/custom xml files in the backups directory. These files are very useful if any of these files get corrupted.

Please follow below steps to restore files from the backups directory:

1. Stop the DASH server

2. Make a backup copy of the current xml files in the following directory:

<JazzSM_Home>/profile/config/cells/JazzSMNode01Cell/applications/isc.ear/deployments/isc/isclite.war/WEB-INF

3. Go to <JazzSM_Home>/profile/backups and find a backup file from a previous day/time that contains the missing xml files

Example: isc_stores_backup_1427324004938.zip

4. Unpack the zip file to a temporary location.

5. Restore these files in the WEB-INF directory from the backup.

6. Start DASH

7. Test if you can access the DASH Portal.

[{"Product":{"code":"SSRLR8","label":"Tivoli Components"},"Business Unit":{"code":"BU053","label":"Cloud & Data Platform"},"Component":"Jazz for Service Management","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"1.1.0.1;1.1.0.2;1.1.0.3;1.1.1","Edition":"","Line of Business":{"code":"","label":""}}]

Document Information

Modified date:
17 June 2018

UID

swg21902654

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