Troubleshooting
Problem
This document is intended to provide directions for support center representatives to restore an APAR library that has been sent in as a save file.
Resolving The Problem
To have a customer collect an APAR library and e-mail it in as a save file, refer them to the following Rochester Support Center knowledgebase document:
Saving APAR Data for an FFDC Problem and Sending It as an E-Mail Attachment
To restore the APAR library, do the following:
| 1. | Detach the .savf attachment from the customer's e-mail to your PC. |
| 2. | Create a PMR library to hold the restored data: CRTPMRLIB LIBNAM(PMRxxxxx) PMR(xxxxx) BO(yyy) CNTRY(zzz) where xxxxx is the first five digits of the PMR number, 'yyy' is the branch, and 'zzz' is the country code. |
| 3. | Create a save file on the iSeries to hold the uploaded data: CRTSAVF PMRxxxxx/PMRxxxxx |
| 4. | FTP the save file to the iSeries: a. Open an MS-DOS command box. Start -> Run -> cmd b. Change the directory to the PC directory that the detached save file is in. Example: cd C:\ c. Open the FTP to the iSeries.
e. Put the FTP session in binary mode. BIN f. Set the FTP session format to use library name format. QUOTE SITE NAMEFMT 0 g. Change the current library on the iSeries to the PMRxxxxx library. cd PMRxxxxx h. Upload the detached save file to the save file on the iSeries. put savf_name.savf_extension PMRxxxxx i. Quit the session. QUIT NOTE: You may have to add cd /QSYS.LIB after the bin. |
| 5. | Check the contents of the uploaded save file, and take note of the APAR library name. DSPSAVF PMRxxxxx/PMRxxxxx The APAR library will have a type of *LIB and will look like 'QSCnnnnnnn' |
| 6. | Run the following Restore Library command: RSTLIB SAVLIB(QSCnnnnnnn) DEV(*SAVF) SAVF(PMRxxxxx/PMRxxxxx) MBROPT(*ALL) ALWOBJDIF(*ALL) RSTLIB(PMRxxxxx) |
| 7. | Run the following Restore APAR Data (RSTAPARDTA) command: RSTAPARDTA FRMAPARLIB(PMRxxxxx) |
| 8. | The documentation can then be viewed by issuing the following command: WRKOUTQ OUTQ(PMRxxxxx/QSCAPAROQ) |
[{"Type":"MASTER","Line of Business":{"code":"LOB57","label":"Power"},"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SWG60","label":"IBM i"},"Platform":[{"code":"PF012","label":"IBM i"}],"Version":"7.1.0"}]
Historical Number
530556298
Was this topic helpful?
Document Information
Modified date:
18 December 2019
UID
nas8N1018567