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Restarting a failed installation for the fix pack

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Question

Restarting a failed installation for the fix pack

Answer

Fix Pack 1


IBM brand Intelligent Operations Center Version 1.0.0

Restarting a failed installation for the fix pack

If the IBM? Intelligent Operations Center 1.0 Fix Pack 1 installation failsresolve the issue and check the status of the components installedbefore restarting the installation.

Before you begin

There is an automatic prerequisite check included in the fixpack installation script where the script first checks installationprerequisites. Any errors detected during the installation are displayedand written to a fix pack log file: preCheck_Topology_ioc_topo_date.log.See the related concept link at the end of the topic for details ofmessages. Select the option to stop if there is a serious problem.Check and resolve the issue before restarting the fix pack installation.

About this task

If the fix pack installation fails the status of some middlewarecomponents is set to "Uncertain" in the topology model file /fixpack/ioc/topology/ioc_topo.xml.Before you resume the installation complete the procedure. If theinstallation of a component fails remove the partially-installedcomponent. Fix the problem that caused the installation failure. Thenrerun fix pack installation so that the component is fully installed.
Procedure
  1. On the installation management servernavigate to the topology model file /ioc/topology/ioc_topo.xml. The path is within the fix pack folder where fix pack packageis extracted.
  2. Search the topology model file and find all componentswith "Uncertain" status. Process each one of thesecomponents according to the following steps. An exampleof the lines identifying such a component is as follows:
    <component version="7.0.1.7" status="Uncertain" id="mq_fixpack" type="mq_fixpack" package="WMBQ"><connection id="mqbase" role="mq_base"/></component>
  3. To check the installation status of the component on thetarget server where the middleware is being installed check thisfile: /tmp/ioc/script/ioc_topo/component_id/UUID.res.If the file contains 0 the installation is successful otherwisethe installation failed.
    1. If the component is installed successfully completestep 4 before you restart the installation.
    2. If the component is not installed before you restartthe installation remove the partially installed middleware accordingto the documentation provided for that component .
  4. In the topology model file search for "Uncertain".
  5. Change the status attribute of the successfully installedcomponents from "Uncertain" to "Ready".

What to do next

Restart the installation by running the same command andencryption key you used previously for installing the fix pack. Thenselect resume previous install. If you changethe install.props file start the fix pack installationagain by selecting start new install.
Note: Ifyou select start new install ensure that youhave clean servers prepared as instructed for installing the fixpack and all components are on.
Whenresuming an installation you might receive the errors in the prerequisitecheck indicating servers are stopped as follows: 
CHK014E : Can not connect to WAS profile ISKDmgr01 with on server XXX.CHK022E : WAS server MEMBER01 on profile ISKCustom01 is not started on server XXX.CHK022E : WAS server MEMBER02 on profile ISKCustom02 is not started on server XXX.
Torestart the servers log on to the analytic server as root and runthese commands in sequence:
/opt/IBM/WebSphere/AppServer/profiles/ISKDmgr01/bin/startManager.sh   /opt/IBM/WebSphere/AppServer/profiles/ISKCustom01/bin/startNode.sh   /opt/IBM/WebSphere/AppServer/profiles/ISKCustom01/bin/startServer.sh MEMBER01     /opt/IBM/WebSphere/AppServer/profiles/ISKCustom02/bin/startNode.sh   /opt/IBM/WebSphere/AppServer/profiles/ISKCustom02/bin/startServer.sh MEMBER02
Parent topic: Troubleshooting and support
Related concepts:
Related tasks:
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Document Information

Modified date:
08 December 2018

UID

ibm10751103

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