REST API page shows 403 authentication error

Troubleshooting

Problem

After installing 7.1 or applying a Fix Pack or Interim Fix, in some cases the REST API page may stop accepting logins, instead showing a 403 error. The System.out log will contain something like this: [9/29/15 12:12:37:543 EDT] 00000136 LTPAServerObj E SECJ0369E: Authentication failed when using LTPA. The exception is com.ibm.websphere.security.PasswordCheckFailedException: UserSecurityName "admin" not found on the registry. [9/29/15 12:15:05:266 EDT] 00000136 WebCollaborat A SECJ0129E: Authorization failed for user OpenPagesAdministrator:OpenPagesRealm while invoking GET on default_host:grc/api/, Authorization failed, Not granted any of the required roles: OpenPagesApplicationUsers

[{"Product":{"code":"SSFUEU","label":"IBM OpenPages with Watson"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Not Applicable","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS4PJS","label":"IBM OpenPages on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM OpenPages with Watson

Software version:
7.1

Document number:
267995

Modified date:
08 May 2025

UID

swg21968154

IBM Support

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