Troubleshooting
Problem
When ITNCM receives a DB2 error it logs the DB2 Error Code. This Error Code should be resolved into a plaintext string in order to assist with troubleshooting
Symptom
An ITNCM logfile contains logging such as:
Caused by: org.apache.openjpa.lib.jdbc.ReportingSQLException: DB2 SQL Error: SQLCODE=-964, SQLSTATE=57011, SQLERRMC=null, DRIVER=4.12.55 {prepstmnt 324080465 UPDATE logicalserver SET lastmodifytime=?, laststarttime=? WHERE uniquekey=17101 [params=?, ?]} [code=-964, state=57011]
[{"Product":{"code":"SS7UH9","label":"Tivoli Netcool Configuration Manager"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Tivoli Netcool Configuration Manager","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF002","label":"AIX"}],"Version":"6.3.0;6.4;6.4.1","Edition":"All Editions","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
09 May 2025
UID
swg21655238