Troubleshooting
Problem
You have no idea how to reset Platform RTM password.
Symptom
Users forget Platform RTM user or password.
Resolving The Problem
The procedure to reset Platform RTM password is as below,
1. Find your Platform RTM user name:
mysql -u root cacti -e "SELECT * FROM user_auth"
2 Update the password for Platform RTM user:
mysql -u root cacti -e "UPDATE user_auth SET password=md5('<password you choose>') WHERE id='<id got in step 1>'"
3 Commit the change to Platform RTM database
mysql -u root cacti -e "COMMIT"
[{"Product":{"code":"SSVMSD","label":"Platform RTM"},"Business Unit":{"code":"BU054","label":"Systems w\/TPS"},"Component":"--","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"8.3.0;9.1.0;9.1.2","Edition":"","Line of Business":{"code":"","label":""}},{"Product":{"code":"SSZT2D","label":"IBM Spectrum LSF RTM"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SSZT2D","label":"IBM Spectrum LSF RTM"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Document Information
Modified date:
17 June 2018
UID
isg3T1020962