RequisitePro menu is missing or communication error of -5 when using RequisitePro and Adobe Acrobat

Resolving The Problem

Adobe Acrobat 6.0:
Take one of the following actions to resolve this menu conflict between and RequisitePro:

• Prevent the PDFMaker.dot file from loading automatically by removing it from the following location:
  
C:\Program Files\Microsoft Office\Office\Startup

  And also check this startup directory:
  
C:\Documents and Settings\<user>\Application Data\Microsoft\Word\STARTUP

• In Microsoft Word, access Tools > Template and Add-Ins.
  Clear the checkbox for the file PDFMaker.dot.
  Do this for each RequisitePro document you are working with.
  Note: For version 2003.06.13-16 and 7.x the ReqPro10.dot document template is used.
• Replace the ReqPro##.dot file with a copy of the file from a machine that does not experiencing this issue.
• Uninstall Adobe Acrobat 6.0

Disabling the Adobe Acrobat 7.0 integration with Microsoft Word:
1. Close all Microsoft Word instances.
2. Select Start > Run..., enter CMD and click OK
3. Enter the following command at the command prompt:
   
regsvr32 /u "c:\program files\adobe\acrobat 7.0\pdfmaker\office\pdfmofficeaddin.dll"

4. This will disable the Adobe Acrobat 7.0 integration with Microsoft Word and will allow you to use RequisitePro with out conflict

Automated Batch file for this operation:
Run the pdfmakeroff.bat to disable the Adobe Acrobat 7.0 integration with Word and then open RequisitePro.




Enabling the Adobe Acrobat 7.0 integration with Microsoft Word:
1. Close all Microsoft Word instances.
2. Select Start > Run..., enter CMD and click OK
3. Enter the following command at the command prompt:
   
regsvr32 "c:\program files\adobe\acrobat 7.0\pdfmaker\office\pdfmofficeaddin.dll"

4. This will enable the Adobe Acrobat 7.0 integration with Microsoft Word

Automated Batch file for this operation:
Run the PDFMakerON.bat to enable the Adobe Acrobat 7.0 integration with Word.

1. Access Start > Run... and enter regedit
2. Navigate to the following registry key:
   
HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office\Word\Addins\PDFMaker.OfficeAddin

   Note: Create the registry key if it does not exist.
3. Update the key named LoadBehavior from the value of 3 to 0
4. Navigate to the following registry key:
   
HKEY_CURRENT_USER\SOFTWARE\Microsoft\Office\Word\Addins\PDFMaker.OfficeAddin  

5. Update the key named LoadBehavior from the value 3 to 8
   Note: Create the registry key if it does not exist.
   Note: This sets Adobe to load on demand when accessed from Tools > COM add-ins dialog

Modifying the COM-Addins...:

Some programs which interface with Microsoft Word use a COM-Addin instead of a document template (.dot) to load their menus and functions. These steps have you expose the COM-Addins command button in Microsoft Word to validate what Add-ins are running when using RequisitePro.

1. In an open RequisitePro document, select Tools > Customize
2. In the Customize dialog box, select the Commands tab.
3. In the Categories box, click Tools.
4. Drag COM Add-Ins from the Commands box to a Tool bar or menu in the Word interface such as the Tools menu.
   
   
5. In the Customize dialog box click Close.
6. Click the COM Add-Ins button to view the active Add-ins.
• To Unload an Add-in: clear the check box next to the add-in name.
• To Load an Add-in: place a check into the check box next to the add-in name
• To Add an Add-in: Click Add... and navigate to the *.DLL that is used with the program
  Note: RequisitePro uses the ReqPro10.dll in versions 2003.06.13-16 and in 7.x
7. Unload the COM Add-in for Adobe which is interfering with RequisitePro