Troubleshooting
Problem
When you try to launch IBM Rational RequisitePro client for Windows (RequisitePro), it might display an error and the application does not display. "Runtime Error: Object variable or With block variable not set(RqWordServices.Win32API,78,91)"
Symptom
Try to launch RequisitePro in a system where Microsoft Office has never been installed or if uninstalling Microsoft Office, the path (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office) is deleted.
These are the error messages you will receive:
First error is a warning => Runtime Error: Object Variable or With block variable not set(RqWordServices.Win32API,78,91)
Click OK, and the second error appears:
a non-continuable Smalltalk/V Protection violation has occurred. Check ERROR.LOG file.
Click OK, and the third error appears:
requisitepro.exe has stopped working
Cause
The problem occurs only in a system that has never Office installed or if unistalling Office the path (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office) is deleted. Once it is installed, a path (HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office) is created in the registry. If this path does not exist then it causes RequisitePro to fail.
A defect has been identified and is being tracked as APAR PM36888.
Resolving The Problem
A workaround has been identified:
- Verify the actual state so the problem is still reproducible
- Close any RequisitePro window
- Double click on the OfficeKey.reg (attached below). It will install the [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office] key
- Then verify the problem does not happen anymore. Technote 1258343 Smalltalk/V error: a non-continuable protection violation has occurred, when starting RequisitePro also should be applied in this point if a similar issue still there.
If the OfficeKey.reg does not create the key you can create manually the path in the registry like this [HKEY_LOCAL_MACHINE\SOFTWARE\Microsoft\Office]
This solution contains information about modifying the system registry. Before making any modifications to the Microsoft Registry Editor, it is strongly recommended that you make a backup of the existing registry. For more information describing how to back up the registry, refer to Microsoft Knowledge Base article 256986 |
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Document Information
More support for:
Rational RequisitePro
Software version:
7.1.1.5, 7.1.2.2
Operating system(s):
Windows
Document number:
157115
Modified date:
16 June 2018
UID
swg21496530