Troubleshooting
Problem
User clicks 'Company - Copy - Company Journals Between Periods'. User chooses parameters and clicks 'Run' button.
The message "Copy in Progress" appears in the bottom-left corner.
After a short period of time, an error appears.
Symptom
Standard Error
Error Details
Number: 5
Source: FrangDirect.CopyValuesD.CompJouBetweenPerVer#System.Web.Services
Description: The request failed with HTTP status 504: Timeout while reading response from Server
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.3.1
Operating system(s):
Windows
Document number:
730163
Modified date:
09 May 2025
UID
ibm10730163
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