IBM Support

"The request failed with HTTP status 504: Timeout while reading response from Server" error when running a consolidation

Troubleshooting


Problem

User clicks "Group - Consolidate with Status". User chooses some parameters, and clicks 'Run' button.

After a while, an error appears.

Symptom

image-20180831141330-1

Standard Error

Error details
Number: 5
Source: System.Web.Services
Description: The request failed with HTTP status 504: Timeout while reading response from Server
  at System.Web.Services.Protocols.SoapHttpClientProtocol...
<...>
at Cognos.Controller.Proxy.FrBatchBT.WSFrBatchBT.clsBatchT_Batch)StringsGuid...

<.....>

Consolidation in process...

[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Component":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.3.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

More support for:
IBM Cognos Controller

Software version:
10.3.1

Operating system(s):
Windows

Document number:
730063

Modified date:
09 May 2025

UID

ibm10730063

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