Troubleshooting
Problem
User launches Controller. User receives an error.
If user launches the Cognos Connection website (http://servername/ibmcognos) then a similar error appears.
Symptom
Example #1 - Controller 10.1.1 on Windows 2008 R2
- The request failed with HTTP status 503: The service is unavailable.
Message when launch Cognos Connection website:
Service Unavailable
--------------------------------------------------------------------------------
HTTP Error 503. The service is unavailable.
Example #2 - Controller 10.2.0
The request failed with HTTP status 503: Service Unavailable.
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.0;10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21993066