Troubleshooting
Problem
When applying a fixpack or interim fix, UpdateDB can fail in ReportLabelLoader.
Symptom
UpdateDB fails at the start of its execution due to ReportLabelLoader When running UpdateDB manually, the Windows console window will read:
Could not create log directory: /C:\IBM/SMP/maximo/tools/maximo\..\..\..tools\maximo\log
java.io.FileNotFoundException: C:\IBM\SMP\maximo\tools/maximo\..\..\..tools\maximo\log\reportlabelloader[date].log <The System cannot find the path specified>
at java.io.FileOutputStream(FileOutputStream.java: 286) at java.io.FileOutputStream(FileOutputStream.java: 226) at java.io.FileOutputStream(FileOutputStream.java: 144) at com.ibm.tivoli.maximo.report.birt.tool.ReportLabelLoader(null: Native Method) at com.ibm.tivoli.maximo.report.birt.tool.ReportLabelLoader(null: Native Method) at com.ibm.tivoli.maximo.report.birt.tool.ReportLabelLoader(null: Native Method) at psdi.tools.UpdateDB(UpdateDB.java: 3204)
On Linux, it may look like this:
ERROR: /opt/IBM/SMP761/maximo/tools/maximo/../../../tools/maximo/log/reportlabelloader[date].log (No such file or directory) at java.io.FileOutputStream(FileOutputStream.java: 286) at java.io.FileOutputStream(FileOutputStream.java: 226) at java.io.FileOutputStream(FileOutputStream.java: 144) at com.ibm.tivoli.maximo.report.birt.tool.ReportLabelLoader(null: Native Method) at com.ibm.tivoli.maximo.report.birt.tool.ReportLabelLoader(null: Native Method) at com.ibm.tivoli.maximo.report.birt.tool.ReportLabelLoader(null: Native Method) at psdi.tools.UpdateDB(UpdateDB.java: 3204)
When checking the maximo\tools\maximo\log directory, the log file referenced does not exist.
Document Location
Worldwide
[{"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSLKT6","label":"IBM Maximo Asset Management"},"Component":"","Platform":[{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"All Versions","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSRHPA","label":"IBM Maximo Application Suite"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSWT9A","label":"IBM Control Desk"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]
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Document Information
Modified date:
18 September 2025
UID
ibm11001758