IBM Support

Reporting Actual Labor Usage Due to Timezone Difference.

Troubleshooting


Problem

Unable to complete work orders if the user and server are located in different timezones.

Symptom

If the server/client machines are in different time zones and the labor reporting tolerance is set to not allow future date/time, then it is not possible to change the status of work orders to complete.

ENVIRONMENT: The server is in Central time and the user is in Eastern Standard time.

MAXVARS.SUPPRESSACTCHECK suppresses the check for past or future time when entering actual labor hours

MAXVARS.LABTRANSTOLERANCE allows future Labor Transaction Tolerance in Hours when reporting into the future

MAXVARS.USECLIENTTIMEZONE allows user time zone to be taken into account (as per the timezone defined in the user's default profile or users application)

STEPS:
Bring up an approved work order, go to the Actuals tab, Labor sub-tab.
Enter start time, end time, and regular hours.
Then try to complete the work order.
Get error: BMXAA4590E - Could not change Work Order 1006 status to COMP.
BMXAA4494E - Specify actual dates that are in the past.


SCENARIO 1:

With the MAXVARS.SUPPRESSACTCHECK set to 0, the user cannot complete the work order.
With MAXVARS.SUPPRESSACTCHECK set to 1 and labor tolerance set to 1 hour, the user can complete the work order. However, this workaround is not acceptable because it allows the user to enter future time.

For example, the current time on a machine is 12:45pm EST, the user can enter 1pm EST as the start time and complete the work order.

SCENARIO 2:

With MAXVARS.SUPPRESSACTCHECK SET TO 0 and labor tolerance MAXVARS.LABTRANSTOLERANCE set to 1 hour.

If the current time on a machine is 1:07pm EST, the user receives the following message when trying to complete the work order:

BMXAA4590E - Could not change Work Order 1006 status to COMP.
BMXAA4494E - Specify actual dates that are in the past.

Server time converts the time to 12:07 pm CST and users cannot complete the work order due to the error message.

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Document Information

Modified date:
15 September 2025

UID

swg21621991

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