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The remote server returned an error: (500) Internal Server Error.

Troubleshooting


Problem

Error message appear when you try to browse your content in Office document

Symptom

Error mesage :
System.Net.WebException: The remote server returned an error: (500) Internal Server Error.
at Cognos.Office.Framework.DataSource.Cognos8.HttpConnection.Send(String sSOAPRequestBody, String sAction, Boolean cacheResult)
at Cognos.Office.Framework.DataSource.Cognos8.HttpConnection.Send(ISOAPRequest request)
at CognosOfficeConnection.Datasource.ReportStore.PortalTree_DoWork(RequestInfo req)
at Cognos.Office.Framework.Threading.ThreadPool.doWork(RequestInfo requestInfo)
at Cognos.Office.Framework.Threading.AsyncCall.AsyncItem`3.Run()
at Cognos.Office.Framework.Threading.AsyncCall.CallMethod()

[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Cognos for Microsoft Office","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1;10.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]

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Document Information

Modified date:
30 April 2025

UID

swg21643436

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