Troubleshooting
Problem
User launches Controller client. An error appears.
Symptom
Standard Error
Source: System
Description: The remote server returned an error: (404) Not Found.
at System.Net.WebClient.DownloadFile(Uri address, String fileName)
at System.Net.WebClient.DownloadFile(String address, String fileName)
at Cognos.Controller.AppContext.LaunchMSI(String sUrl, String sTempFileName, Boolean elevateSecurity)
at Cognos.Controller.AppContext.DoInstall(String sUrl, Boolean elevateSecurity)
at Cognos.Controller.AppContext.InitConfig()
at Cognos.Controller.MainModule.Login()
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21959624