Troubleshooting
Problem
User launches Controller client. User receives an error. The problem may not affect all client devices. For example there may be some PCs where the Controller client successfully launches OK.
Symptom
Error:
An error occurred while trying to access the server. http ://<servername>/ibmcognos/controllerserver
Details:
The Remote name could not be resolved: '<servername>'
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1;10.1.1;10.2.0","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21687566