IBM Support

Remote deploying an agent to a Windows 64-bit machine may fail if the latest Agent Compatibility bundle is not found in the TEMS depot.

Troubleshooting


Problem

ITM 622FP1 introduced the 64-bit native Windows OS (NT) agent. On a Windows 64-bit endpoint, ITM will support the coexistence of both 32-bit and 64-bit agents. However, in order to support this coexistence, a new bundle which is the Agent Compatibility Package (AC), has been created. This Agent Compatibility Package contains both the 32-bit and 64-bit Agent Framework libraries.

Symptom

The issue may be diagnosed by examining the ITM Installation Log for the associated agent deployment. You will find a failure like the following:

RC_INFO: The Agent Compatibility Package in version 06220100 is required but unavailable.

Affected platforms are Windows 64-bit at V6.2.2 FP1 (or later) level.

[{"Product":{"code":"SSTFXA","label":"Tivoli Monitoring"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"6.2.2","Edition":"","Line of Business":{"code":"LOB67","label":"IT Automation \u0026 App Modernization"}}]

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Document Information

Modified date:
10 July 2024

UID

swg21427756

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