Troubleshooting
Problem
Install of Connect:Direct for Windows fails with a RegSetValue error
Symptom
Install of Connect:Direct for Windows with an error window.
EXAMPLE Error Message
Error: ReSetValue failed on key: SOFTWARE\Sterling Commerce\Uninstall\{57C52B32-5DD2-42B8-BD91-0DA-7E8DF7E21}\VersionNT
CDWinInst log file shows the following error:
MSI (c) (64:84) [11:36:55:382]: Machine policy value 'AlwaysInstallElevated' is 0
MSI (c) (64:84) [11:36:55:382]: User policy value 'AlwaysInstallElevated' is 0
MSI (c) (64:84) [11:36:55:382]: Running product '{57C52B32-5DD2-42B8-BD91-0DA7E8DF7E21}' with user privileges. DisableMsi policy is set to or defaulted to 1. This is the client and the user does not have full admin token. Evaulation is delayed until after credentials provided. This install could still be blocked
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSRRVY","label":"IBM Sterling Connect:Direct for Microsoft Windows"},"ARM Category":[{"code":"a8m0z000000cwUmAAI","label":"INSTALLATION PROBLEM"}],"ARM Case Number":"","Platform":[{"code":"PF033","label":"Windows"}],"Version":"All Versions"}]
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Historical Number
NFX8382
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Document Information
Modified date:
04 April 2024
UID
swg21556194