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Registering a VOB or creating a new View or VOB reports error: Failed to record hostname

Troubleshooting


Problem

This technote explains how to resolve the error, cleartool Error: Failed to record hostname, when trying to register or create an IBM Rational ClearCase VOB or View on Microsoft Windows, UNIX or Linux.

Symptom

Attempts to register or create a VOB or view results in the following error:

cleartool Error: Failed to record hostname in storage directory

VOB Example:

D:\>cleartool register –vob \\Hostname\ClearCaseStorage\CCVobs\vob1.vbs

cleartool Error: Failed to record hostname “Hostname” in storage directory “\\Hostname\ClearCaseStorage\Ccvobs\vob1.vbs”. Check that root or the ClearCase administrators group has permission to write to this directory

View Examples:

View Tool

Error creating view - '<view-tag>'

Fail to record hostname " HOST " in storage directory "<path to view storage>. Check that root or the ClearCase administrators group has permission to write to this directory.
Unable to create view "<global path to view storage>".

You may also see errors like the following in the view server log:

2008-08-22T14:15:43-04:00 admin_server(6036): Error: admin_server.exe(6036): Error: Can't determine if the file system on which "C:\ccviews\svc-us-deriv_reg_view.vws" lives supports acls.

[{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"VOB","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF015","label":"IRIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"2003.06.00;7.0;7.0.1;7.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"VOB","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Permissions","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"View: Dynamic","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"View: Snapshot","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"View: Snapshot","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}},{"Product":{"code":"SSSH27","label":"Rational ClearCase"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Replica Creation","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
29 September 2018

UID

swg21234135