Troubleshooting
Problem
When you run the IBM Case Manager configuration tool task to 'register project area' or 'register target environment', you see the error java.lang.NullPointerException returned in the UI and logged in the log file.
Symptom
In the UI, you see an error returned with the following message:
An error occurred while running the taskjava.lang.NullPointerException
In the logs, you see something similar to the following:
Exception in thread "Thread-11" java.lang.NoClassDefFoundError: org.apache.log4j.Logger
at com.xyz.CustomPlugin.<clinit>(CustomPlugin.java:40)
at java.lang.J9VMInternals.newInstanceImpl(Native Method)
at java.lang.Class.newInstance(Class.java:1899)
at com.ibm.ecm.configmgr.app.acm.util.RESTURLConnection.loadPluginID(RESTURLConnection.java:3773)
at com.ibm.ecm.configmgr.app.acm.task.RegisterProjectArea$Execution.executeWork(RegisterProjectArea.java:375)
at com.ibm.ecm.configmgr.engine.task.TaskExecution.execute(TaskExecution.java:136)
at com.ibm.ecm.configmgr.engine.task.ExecuteTaskThread.run(ExecuteTaskThread.java:44)
at java.lang.Thread.run(Thread.java:785)
Caused by: java.lang.ClassNotFoundException: org.apache.log4j.Logger
at java.net.URLClassLoader.findClass(URLClassLoader.java:607)
at java.lang.ClassLoader.loadClassHelper(ClassLoader.java:846)
at java.lang.ClassLoader.loadClass(ClassLoader.java:825)
at java.lang.ClassLoader.loadClass(ClassLoader.java:805)
... 8 more
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB76","label":"Data Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSCTJ4","label":"IBM Case Manager"},"ARM Category":[{"code":"a8m0z000000cwMpAAI","label":"Case Management-\u003ECase Install\/Upgrade\/Setup-\u003ECase Configuration Tool"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
26 April 2022
UID
ibm16573903