Troubleshooting
Problem
Resolving The Problem
The Port number (PORT) parameter specifies which TCP/IP port to use when printing operating system spooled files from the IBM Power Systems through a *LAN 3812 SNMP device description to a printer on a Local Area Network (LAN) or Wide Area Network (WAN). Therefore, the specified TCP/IP port must be open on any firewalls, routers, or SOCK servers used between the Power Systems and the printer. If the specified TCP/IP port is closed, the printer writer for the *LAN 3812 SNMP device description will be unable to open a connection with the printer and will therefore not be able to print to that printer.
Recommended SNMP Port Number values
This video describes how to use this document to determine the recommended SNMP port number for your printer.
- Hardware Requirements for *LAN 3812 SNMP Device Descriptions
There is no guarantee that printers that support *LAN 3812 PJL device descriptions will also support SNMP (or vice-versa). For a *LAN SNMP device description to work, the following hardware requirements must be met:1 The printer connected via this print driver must support the industry standard Host Resource Management Information Base (RFC 1514). It is highly recommended (but not required) that the printer also support the Printer Management Information Base (RFC 1759). 2 If the printer is connected to a network adapter, the adapter must be compatible with the printer and it must also support the Host Resource Management Information Base (RFC 1759).
Note: Consult the manufacturer of the adapter to determine if it supports the printer because some network adapters do not support all printers.3 If the printer is connected to an external network adapter that has more than one port, the printer should be connected to the first parallel port and there should be no other SNMP capable devices attached to the adapter. 4 The printer and any adapter connected via this print driver must have set, at a minimum, a community name of "public". The community name of "public" is normally a factory default setting. Community names are a means of access control for SNMP devices. Read-only access to the "public" community is sufficient.
Note: As of 6.1 PTF SI54993, 7.1 PTF SI50661, and the base code for 7.2 i5/OS, the SNMP system driver program will now attempt to connect with the printer using each community that is listed in the system SNMP configuration file, until it finds a community that is supported by the printer. If unable to access the printer community using any of these names, the SNMP system driver program will attempt one last time using the "public" community before failing with message CPD401A "Could not establish SNMP communications with device &1".
To update the community names in the configuration file, run the following Configure TCP/IP Applications (CFGTCPAPP) command:
CFGTCPAPP APP(*SNMP)
and take Option 2 (Work with communities for SNMP), then take Option 1 (Add) to add the community name used for your SNMP printer. The change will take effect the next time the writer for your *LAN 3812 SNMP printer device description is started.
Note: The IBM i SNMP code will accept any non-whitespace character that can be translated from the job CCSID to CCSID 500 and to ASCII CCSID 437 for the community name. Whether the receiving SNMP agent, such as the printer, supports the same set of allowable characters or the same ASCII CCSID will depend on the printer's implementation of SNMP. Meaning, some printers may accept special characters such as an exclamation mark ( ! ), ampersand ( & ), at sign ( @ ), but others may not. Please contact the printer manufacturer or visit their website to find out what restrictions might apply for the SNMP community name on their hardware.
Note: Unlike *LAN 3812 PJL device descriptions, there is no requirement to use an IEEE 1284, bidirectional printer cable or to have the print server in BITRONICS, BI-DIRECTIONAL or ECP/MLC mode to print using a *LAN 3812 SNMP device description.
For a list of known printers that support SNMP, refer to the following Rochester Support Center knowledgebase document:
N1019605: Information on Printers from Various Manufacturers
- List of Recommended Port Number Values for *LAN 3812 SNMP Device Descriptions
Notes:1. The port number value is dependent on the print server, sometimes called a LAN adapter or Network Interface (NIC) card, not the printer hardware. If the printer has an internal print server, you might need to contact the manufacturer of your printer or your printer vendor to find out the model of print server used. 2. The following list is not intended to be all inclusive. Network Interface or System Type SNMP Port Number Argecy ACC 6xe Coax/Twinax to Ethernet print server No SNMP Support Avery Dennison Printers No SNMP Support Axis LAN Adapters (external print servers) 9900
Note: See the section entitled Information Concerning IBM NPS and Axis Print Servers below.Axis 1620 for Canon PCL Printers Unknown at this Time Axis 5400+ 9900
Note: See the section entitled Information Concerning IBM NPS and Axis Print Servers below.Axis 5600+
Axis 5800+ Mobile
Axis 59009900
Note: See the section entitled Information Concerning IBM NPS and Axis Print Servers below.Axis 540+
Axis 560
Axis 5810 Print Plus9900
Note: See the section entitled Information Concerning IBM NPS and Axis Print Servers below.Axis OfficeBasic Unknown at this Time Axis PrintPoint 140 BJC 9900
Note: See the section entitled Information Concerning IBM NPS and Axis Print Servers below.Barr Systems Unknown at this Time Brother printers 9100 Canon ImageRunner Printers with internal Fiery LAN Adapter 9100 Castelle LANPress 2+1MP print servers Unknown at this Time D-Link DP101
D-Link DP300
D-Link DP301 PlusNo SNMP Support Dell printers 9100 EFI Fiery print servers 9100 Epson Multiprotocol 10/100 Ethernet, Type B print servers 9100
Note: See the section entitled Information Concerning Epson Print Servers below.Extended Systems print servers No SNMP Support Gestetner printers 9100 Hawking Technology print server (parallel models) Unknown at this Time (try 9100) Hawking Technology print server (USB models) No SNMP Support HP JetDirect Card (Internal) print servers 9100 HP JetDirect Server (External) print servers
(3 ports - 1 I/P address)9100 for Parallel Port 1
9101 for Parallel Port 2
9102 for Parallel Port 3HP Jetdirect ew2400 802.11g Wireless Print Server 9100 HP LaserJet printers (with internal HP JetDirect print server) 9100 HP LineJet with internal print server 9100 HP WP110 Wireless print servers (External) 9100 HP Wireless print server (External) Unknown at this Time i-data PlusCom or LinkCom (internal) print servers Unknown at this Time i-data EasyCom, PlusCom or LinkCom (external) print servers Unknown at this Time I-O 5430e print servers No SNMP Support IBM 3116 with internal Lexmark MarkNet print server Unknown at this Time IBM 3130 printers
IBM 3160 printers
IBM Infoprint 60 printersNo SNMP Support IBM 4247 (with IBM NPS or Axis print server) 9900 (or possibly 9100)
Note: See the section entitled Information Concerning IBM NPS and Axis Print Servers below.IBM 4247 (with internal Ethernet print server) 9100 IBM 6400 (with IBM NPS or Axis print server) 9900 (or possibly 9100)
Note: See the section entitled Information Concerning IBM NPS and Axis Print Servers below.IBM 6400 (with Enhanced Ethernet Adapter print server) 9100 (or possibly 5001)
Note: Check the ETHERNET PARAMETERS MENU in the printer hardware and use the value specified in the ASCII DATA PORT NUMBER parameter. If this is set to 0, then set it to 9100 and save the Custom Set.IBM Power Systems (printer attached to another Power Systems) No SNMP Support IBM Infoprint Color 8 (IBM 4308) printers 9100 IBM Infoprint 12 (IBM 4912) printers 9100 IBM Infoprint 21 (IBM 4322) printers 2501 (or possibly 9100) IBM Infoprint 70 (IBM 2770) printers 2501 IBM Infoprint 20 (IBM 4320) printers
IBM Infoprint 32 (IBM 4332) printers
IBM Infoprint 40 (IBM 4340) printers2501 IBM Infoprint 1100 Series:
IBM Infoprint 1116 printers
IBM Infoprint 1120 printers
IBM Infoprint 1125 printers
IBM Infoprint 1130 printers
IBM Infoprint 1140 printers
IBM Infoprint 1145 printers9100 IBM Infoprint 1200 Series:
IBM Infoprint 1222 printers
IBM Infoprint 1226 printers9100 IBM Infoprint 1300 Series:
IBM Infoprint 1312 printers
IBM Infoprint 1332 printers
IBM Infoprint 1352 printers
IBM Infoprint 1372 printers9100 IBM Infoprint 1400 Series:
IBM Infoprint 1410 MFP
IBM Infoprint 1412
IBM Infoprint 14229100 IBM Infoprint 1500 Series:
IBM Infoprint 1532 Express
IBM Infoprint 1552
IBM Infoprint 1572
IBM Infoprint 15859100 IBM Infoprint 1500 MFP Series:
IBM Infoprint 1540 MFP
IBM Infoprint 1560 MFP
IBM Infoprint 1570 MFP
IBM Infoprint 1580 MFP
(with internal MarkNet NIC card)9100 IBM Infoprint Color Series:
IBM Infoprint Color 1220
IBM Infoprint Color 1228
IBM Infoprint Color 1334
IBM Infoprint Color 1357
IBM Infoprint Color 1454
IBM Infoprint Color 1464
IBM Infoprint Color 15679100 IBM Infoprint 6500 (with internal Ethernet print server) 9100 IBM 4039 printers with IBM Integrated Network Option
IBM 4049 printers with IBM Integrated Network Option
IBM 3112 printers with IBM Integrated Network Option
IBM 3116 with IBM Integrated Network OptionUnknown at this Time IBM Network Print Server (NPS) printer server 9900
Note: See the section entitled Information Concerning IBM NPS and Axis Print Servers below.IBM Network Printer 12 (IBM 4312) printers
IBM Network Printer 17 (IBM 4317) printers
IBM Network Printer 24 (IBM 4324) printers2501 IBM RS/6000 (printer attached to RS/6000 system) No SNMP Support Imagistics printers 9100 InfoPrint 802.11 wireless to USB Print Server (External) Unknown at this Time InfoPrint 75 laser continuous forms printer
InfoPrint 100 laser continuous forms printer9100 InfoPrint Monochrome Printer Series:
InfoPrint 1532 Express
InfoPrint 1552
InfoPrint 1572
InfoPrint 1585
InfoPrint 1612 Express
InfoPrint 1622 Express
InfoPrint 1811
InfoPrint 1812
InfoPrint 1822
InfoPrint 1832
InfoPrint 1852
InfoPrint 18729100 InfoPrint All-in-One (MFP) Series:
InfoPrint 1540 MFP
InfoPrint 1560 MFP
InfoPrint 1570 MFP
InfoPrint 1580 MFP
InfoPrint 1650 MFP
InfoPrint Color 1759 MFP
InfoPrint Color 1764 MFP
InfoPrint Color 1769 MFP
InfoPrint Color 1826 MFP
InfoPrint 1850 MFP
InfoPrint 1860 MFP
InfoPrint 1870 MFP
InfoPrint 1880 MFP9100 InfoPrint Color Printer Series:
InfoPrint Color 1220
InfoPrint Color 1228
InfoPrint Color 1334
InfoPrint Color 1357
InfoPrint Color 1454
InfoPrint Color 1464
InfoPrint Color 1567
InfoPrint Color 1634 Express
InfoPrint Color 1754 Express
InfoPrint Color 1764
InfoPrint Color 1767
InfoPrint Color 18249100 InfoPrint Cutsheet Printer Series:
InfoPrint 2190
InfoPrint 2210
InfoPrint 2235
InfoPrint EMP156
InfoPrint Pro C9009100 InfoPrint Production Printer Series:
InfoPrint 75
InfoPrint 100
InfoPrint 3000
InfoPrint 4000
InfoPrint 4100
InfoPrint 5000No SNMP Support InfoPrint Industrial Printer Series:
InfoPrint 4247 multiform
InfoPrint 4247-L03 multiform
InfoPrint 4247-X03 multiform
InfoPrint 4247-Z03 multiform
Infoprint 6500
InfoPrint 6700 mid-volume
InfoPrint 6700
(with internal Ethernet print server)9100 Infotec printers 9100 Intel InBusiness Print Station print server No SNMP Support Intel NetportExpress 10/100 (single-port) print servers Unknown at this Time Intel NetportExpress 10/100 (3-port) print servers Unknown at this Time Intel NetportExpress PRO and PRO/100 print servers Unknown at this Time Intel NetportExpress XL and EL print servers Unknown at this Time JETNet print servers Unknown at this Time Konica and Konica Minolta printers
(with optional IP-421, IP-422, IP-423, IP-511, IP-511A or IP-602 print controller)10001 Konica and Konica Minolta printers
(with optional IP-432 print controller)9100 Konica Minolta bizhub printers 9100 Konica Minolta DiAlta printers 10001 Kyocera IB20 (internal) print servers 9100 Kyocera 9101 Lanier copier/printers 9100 or 10001 Lantronix print servers Unknown at this Time Lantronix UDS 1100 device server No SNMP Support Lexmark MarkNet XL (Internal) 9100 Lexmark MarkNet XLe or PRO (External) 9100 for Parallel Port 1
No SNMP Support for Parallel Ports 2 and 3Lexmark Optra with internal Lexmark MarkNet print server 9100 Linksys print servers Unknown at this Time Meto Printers Unknown at this Time Minolta DiAlta printers 10001 Monarch printers with internal 7411 print server 9100 Nashuatec printers 9100 NetGear print servers Unknown at this Time Océ printers 9100 Osicom JetXPrint (Internal) print servers Unknown at this Time Osicom NetPrint (External) print servers Unknown at this Time Panasonic WORKiO Printers 9100 Printek Printers (with Axis print server) 9900 or
9100 for form 0
9101 for form 1
9102 for form 2
Note: See the section entitled Information Concerning IBM NPS and Axis Print Servers below.Printronix Printers with Printronix PrintNet adapters 9100 Rex-Rotary printers 9100 Ricoh printers 9100 Riso printers Unknown at this Time Samsung printers 9100 Savin printers 9100 Sharp printers 9100 Silex internal print servers 9100 Silex external print servers Unknown at this Time Tally 4347 I08 9100 Toshiba e-Studio digital copiers 9100 TransAct Ethernet Adapter Unknown at this Time TrendNet print servers No SNMP Support Unix Systems (Printer Attached to Unix System) No SNMP Support Windows 95, 98 or NT (Printer Attached to a PC) No SNMP Support Xerox Document Centre 2xx printers No SNMP Support Xerox Document Centre 3xx printers No SNMP Support Xerox Document Centre 4xx printers 9100
Note: See the section entitled Information Concerning Xerox Document Centre 4xx Printers below.Xerox DocuPrint printers
(if Set Up to Support PCL/PJL, HP Mode)Unknown at this Time ZebraNet 10/100 print servers 9100
Note: According to information found on zebra.com, *LAN 3812 SNMP device descriptions should work with Zebra thermal printers that use the ZPL or ZPL II printer language when the printer is connected to the LAN using a ZebraNet 10/100 print server with the latest firmware.ZebraNet PrinterServer II No SNMP Support (at this time) Zonet ZPS 3603 external print server No SNMP Support
- Configuring the Printer and Print Server Hardware
The success of *LAN 3812 SNMP device descriptions is dependent on the configuration settings on OS/400 or i5/OS as well as on the printer and print server hardware. For more information about configuring the time-out values on the printer and print server hardware and common error messages that you can receive when printing through a *LAN 3812 SNMP device description, refer to the following document:
Configuration Settings and Error Messages for *LAN 3812 SNMP Device Descriptions- Information Concerning IBM NPS and Axis Print Servers
*LAN 3812 SNMP device descriptions will work with IBM NPS and Axis print servers, provided the print server is at firmware version 6.00 or higher. The firmware upgrade can be downloaded from the following Web site:
www.axis.com/techsup/firmware.php
Verify that the Axis print server is configured with HP JetAdmin Support or Reverse Telnet Options Enabled set to YES (depending on the Axis firmware version) and with both the PROS TCP Port Number and PR1 TCP Port Number set to 9100. These values can be set using the internal host page of the IBM NPS or Axis print server. To access the internal home page of the print server, type the host name or TCP/IP address of the print server as a URL in a standard Web browser, for example, http://9.5.208.54/. After the print server is setup, configure the *LAN 3812 SNMP device description with the Port number (PORT) parameter set to 9900.
Notes:o For Axis multi-port print servers, it is recommended that you set RTEL_PR1 = 9100 for parallel port 1 and RTEL_PR2 = 9101 for parallel port 2, though any values can be used. o The *LAN 3812 SNMP device description should be configured with the Port number (PORT) parameter set to 9900, even though the PROS TCP Port Number and PR1 TCP Port Number settings in the Axis print server hardware are set to 9100. o For the Axis 5400 server, customer may need to turn off the SNMP V1, SNMP V2C and SNMP V3 in order to change the IP address. After the IP address has been updated, they will need to turn the SNMP options back on for an *LAN 3812 SNMP DEVD to work. o For Printek printers attached via an Axis 5400 server, you may need to set the PROS TCP Port Number to 9100, the PR1 TCP Port Number to 9100, the PR2 TCP Port Number to 9101, and the PR3 TCP Port Number to 9102.
- Information Concerning Epson Print Servers
*LAN 3812 SNMP device descriptions will work with Epson Multiprotocol 10/100 Ethernet, Type B print servers provided the print server is at firmware version 2.31 or higher. The firmware upgrade can be downloaded from the following Web site:
support.epson.com/filelibrary.html
- Information Concerning Xerox Document Centre 4xx Printers
*LAN 3812 SNMP device descriptions will work with Xerox Document Centre 4xx printers, provided port 9100 is enabled and an SNMP tray is created in the printer hardware.
To enable port 9100 on the Xerox Document Centre 4xx printer hardware, type the TCP/IP address of the printer in a Web browser. Select the device Index link, then select the Port 9100 link. Select the Enable Port 9100 box and choose Apply. Port 9100 will then be enabled after powering the printer off and back on. Note that the printer will ask for a userID and password. The default user ID is admin (in lowercase) and the default password is 22222.
Note: If the Port 9100 link is not listed, select the TCP/IP link and then expand the service folder and then the protocol folder. Port 9100 will be listed under protocols.
To create an SNMP tray on the Xerox Document Centre 4xx printer hardware, type the TCP/IP address of the printer in a Web browser. Select the Index link, then select the SNMP link and the Add IP Address link. Type the TCP/IP address and leave all other parameters default and select Apply new settings. The printer will again ask for a userID and password. After you are done you should see the newly created trap listed.
Note: This information was acquired from Xerox. If you are working with a Xerox printer that is not listed above, or if these settings do not work correctly, please contact Xerox Customer Technical Support at 1-800-821-2797 (United States only).
- Information Concerning Panasonic WORKiO DP-C262 and DP-C322 Multiple Function Color Printers
An updated firmware version might be needed on the Panasonic WORKiO DP-C262 and DP-C322 color printer models when printing from the Power Systems, particularly when using a Remote Output Queue, a *LAN 3812 SNMP or IPP device description, or a PC5250 printer session. For more information, refer to the following Rochester Support Center knowledgebase document:
N1015301: Updated Firmware Version for Panasonic WORKiO DP-C262 and DP-C322 Color Printer Models
- Information Concerning IBM NPS and Axis Print Servers
Historical Number
19934440
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Document Information
Modified date:
03 November 2021
UID
nas8N1019571