Troubleshooting
Problem
Slow retrievals times when trying to view a document and IS elog shows errors.
Symptom
Slow retrievals (2 minutes for client to view documents)
The Image Services Elog file displays the following:
2004/12/21 10:59:50.344 192,1,6 <fnsw> ds_notify (3761) ... [WARNING]
Error return from TPI_SendPEPReq IP=###.###.###.### socket = ####, requestid=553670195 doc_id = 31401820 notification queuelen = 0
[{"Product":{"code":"SSNVUD","label":"FileNet Image Services"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Image Services","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF010","label":"HP-UX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"4.2;4.1.2;4.1.1","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
FileNet Image Services
Software version:
4.2, 4.1.2, 4.1.1
Operating system(s):
AIX, HP-UX, Linux, Solaris, Windows
Document number:
126883
Modified date:
29 April 2025
UID
swg21404164
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