Troubleshooting
Problem
Installed Plug-in for CDP configuration successfully in z/OSMF.
Trying to open the installed Common Data Provider Tool in the Browser it gives error HBO6501W and HBO6502E.
Symptom
Seeing the following errors in the web browser:
ERROR: There was an error processing your request
HBO6501W Unable to load policy files from host. z/OSMF HTTP response:
status: 500 requested URL: ...Unable to generate unique CeaTso APPTAG
category: 3 rc: 99 reason: 99 details: 0: "No details were included in
the response"
HBO6502E Unable to get list of definition files. z/OSMF HTTP response:
status: 500 requested URL: ...Unable to generate unique CeaTso APPTAG
category: 3 rc: 99 reason: 99 details: 0: "No details were included in
the response"
Cause
Security setup issue.
Diagnosing The Problem
Review the z/OSMF log and look for the following messages:
IZUG1120E: An error occurred. The common event adapter (CEA) component returned reason code 0x32d and diagnostic codes 0x4, 0x0, 0x0, 0x0.
IZUG899E: The request could not be completed because an error occurred. Error: "null" com.ibm.zoszmf.util.tso.LauncherException: CEA TSO launcher called function: CEA_TSO_PING, returned reason code: 0x32d, diagnostic codes: 0x4, 0x0, 0x0, 0x0
Resolving The Problem
The key in these messages is the CEA_TSO_PING with returned reason code 0x32d.
This reason code indicates that the user is not authorized to make the request.
The problem could be caused by the CEA profiles in the SERVAUTH class not set-up correctly. Here is a list of the profiles:
This reason code indicates that the user is not authorized to make the request.
The problem could be caused by the CEA profiles in the SERVAUTH class not set-up correctly. Here is a list of the profiles:
- CEA.CEADOCMD
- CEA.CEAPDWB.CEADELETEINCIDENT
- CEA.CEAPDWB.CEAGETINCIDENT
- CEA.CEAPDWB.CEASETINCIDENTINFO
- CEA.CEAPDWB.CEASETPROBLEMTRACKINGNUMBER
- CEA.CEAGETPS
Or the SERVAUTH class is not active.
These commands are found in job SYS1.SAMPLIB(CFZSEC) and are also described in APAR OA45537: "DOCUMENTATION REQUIRED FOR THE PECEA STEP IN CFZSEC"
[{"Business Unit":{"code":"BU058","label":"IBM Infrastructure w\/TPS"},"Product":{"code":"SSTQCD","label":"IBM Z Common Data Provider"},"ARM Category":[{"code":"a8m0z0000001i5wAAA","label":"Common Data Provider->Troubleshooting\/Defect->CDP configuration tool in Z\/OSMF"}],"ARM Case Number":"","Platform":[{"code":"PF035","label":"z\/OS"}],"Version":"All Version(s)","Line of Business":{"code":"LOB35","label":"Mainframe SW"}}]
Was this topic helpful?
Document Information
Modified date:
24 August 2020
UID
swg22005645