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Rational Synergy syncing operation results in error "java.lang.RuntimeException: Exceeded maximum number of attempts"

Troubleshooting


Problem

Attempts to sync an IBM Rational Synergy work area with the database results in the error: "java.lang.RuntimeException: Exceeded maximum number of attempts"

Symptom

The full error is:
WARNING: Caused by: com.telelogic.cm.service.ConnectionManager$UnreachableException (Thread=8) {Standard Error}
WARNING:     at com.telelogic.cm.service.ConnectionManager.getRemoteCallHandler(ConnectionManager.java:102) (Thread=8) {Standard Error}
WARNING:     at com.telelogic.cm.service.ClientProxy.callRemote(ClientProxy.java:381) (Thread=8) {Standard Error}
WARNING:     ... 29 more (Thread=8) {Standard Error}
WARNING: java.lang.RuntimeException: Exceeded maximum number of attempts [service=CVMServices for integ in /ccmdb/xxx from machine xxx at time xxx] (Thread=8) {Standard Error}

[{"Product":{"code":"SSC6Q5","label":"Rational Synergy"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"General Information","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF027","label":"Solaris"},{"code":"PF033","label":"Windows"}],"Version":"7.2;7.2.1","Edition":"","Line of Business":{"code":"LOB77","label":"Automation Platform"}}]

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Document Information

Modified date:
22 December 2020

UID

swg21965801

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