This document lists resources for IBM Watson IoT products with the Rational name to assist you with education, getting help, or just getting started.
This list reflects a small portion of our knowledge base. If your problem or question is not featured here, click the Support Portal tab to customize your portal experience and navigate to relevant content or perform keyword searches based on your needs.
You can also click the developerWorks tab to seek answers, advice, or opinions from other users from the Rational Community.
Table of Contents:
Product Downloads, Licensing and Lifecycle Planning
A summary of available product maintenance related information.
|Full Product Downloads with IBM Passport Advantage Online|
As a Passport Advantage Online customer you have secure access to Passport Advantage Online which provides you with the latest program information plus access to a wide array of tools to help you manage your Passport Advantage accounts.
|Rational Licensing overview|
Summary of Rational Licensing content and links
Fix Central provides fixes and updates for your system's software. You can find the fix or fixes you are looking for by searching by product, by fix ID, or by APAR.
|Trials and demos|
Browse the lists to find product names that have evaluation software available.
|Software product compatibility reports|
Product reports about hardware, operating systems, compatible software, end of service and more.
|IBM Software Support Lifecycle|
The IBM Software Support Lifecycle policy specifies the length of time support will be available for IBM software from when the product is available for purchase to the time the product is no longer supported.
|Virtualization Policy for IBM Software|
Summary of IBM support for virtual environments.
|IBM V.R.M.F Maintenance Delivery Vehicle|
This document explains the IBM V.R.M.F - Maintenance Delivery Vehicle (MDV) terminology used by Rational products.
A summary of the different types of product documentation.
|IBM Knowledge Center|
Home for IBM product documentation.
|Rational products on IBM developerWorks|
Find technical developer content and resources for IBM Rational products.
Education and Training Resources
Find education, training and certification resources.
|IBM Education Assistant|
IBM Education Assistant offers a range of online videos to suit your application, role, timeline and preferred learning format.
Learn about all of the new sites, mediums, and methods offered to improve your results and experience with our software.
|Rational training on developerWorks|
Boost your skills with Rational tools and learn valuable best practices by enrolling in our Instructor-led Training (ILT) or Web-based Training (WBT) courses.
|Rational training and certification|
A collection of multimedia educational modules designed to help you gain a better understanding of IBM software products and use them more effectively to meet your business requirements.
Leverage our user communities and social media channels.
With My Notifications you can receive daily or weekly announcements through e-mail, custom Web pages and RSS feeds.
|IBM RFE Community|
Help enhance our products. Find existing requests for enhancement, or enter new ones.
|IBM Middleware User Community|
The IBM Middleware User Community offers fresh news and content several times a day including featured blogs and forums for discussion and collaboration; access to the latest white papers, webcasts, presentations, and research uniquely for members, by members.
|Rational Software Forums on developerWorks|
The developerWorks discussion forums provide professional software developers a place to meet, interact, and share ideas with each other.
Collaborate with other jazz.net users to discover new ways to use your Rational jazz products and provide support for general questions.
|Blog: IBM Watson IoT Support|
Follow the IBM Watson IoT Support blog for the latest technical support information.
|Blog: The Invisible Thread|
A Continuous Engineering software blog dedicated to driving software and systems innovation.
Follow IBM Watson IoT Support on Twitter to keep informed about the latest product knowledge and services.
|YouTube for IBM Watson IoT Support|
View the support Channel on YouTube to learn about the product usage, support resources and tooling (such as IBM Support Assistant).
|IBM Media Center: Electronic Support|
IBM Support offers a comprehensive portfolio of online technical support tools and information to help you maintain your IBM products and prevent, diagnose, and resolve problems. This channel contains information and tutorials about the IBM Support portfolio.
Contacting IBM Support
Review the variety of ways to contact IBM Support.
|IBM Software Support Handbook|
This guide contains important information on the procedures and practices followed in the service and support of your IBM products.
|Create a Service request|
Contact Rational Support for assistance with Rational Customer Service
|Enhanced Customer Data Repository (ECuRep)|
Enhanced Customer Data Repository (ECuRep) is a secure and fully supported data repository with problem determination tools and functions used to exchange data between IBM customers and IBM Technical Support.. It updates problem management records (PMR) and maintains full data life cycle management.
|IBM Support Assistant|
IBM Support Assistant provides several, free software offerings that help you with a variety of problem determination needs.
|Support phone numbers|
If you have an active maintenance agreement , you may contact IBM's customer support team via telephone or fax.
|Planet Wide directory|
Directory of worldwide IBM contacts.
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17 June 2018