IBM Support

Rational Asset Manager error: No valid license managers could be instantiated. There is an installation problem.

Troubleshooting


Problem

IBM Rational Asset Manager (RAM) could not load its license client library.

Symptom

Rational Asset Manager displays this message in its configuration page.

Cause

This error can be caused by one of the following conditions:

1. The IBM WebSphere Application Server (WAS) shared library “sharedlib” is not configured correctly.
2. The ramSharedLibs/rlsibmratl812/* is missing or not accessible.
3. The rlsibmratl812 folder contains corrupted license drivers.

Resolving The Problem

By default the license server client is stored in
${USER_INSTALL_ROOT}/config/cells/<cells_name>/ramSharedLibs/rlsibmratl812
Note: ${USER_INSTALL_ROOT} is a WebSphere variable. By default this variable represents the home directory of your WebSphere profile.



To address the problem, follow these steps:

  1. Ensure that the files do exist in
    ${USER_INSTALL_ROOT}/config/cells/<cells_name>/ramSharedLibs/rlsibmratl812 and that WebSphere can access the file.
  2. Ensure that the Shared Library is configured correctly and points to the right location.
  3. Ensure that server1’s “Class loader” does have the library reference “rlsibmratl812

Once you have verified all the settings and saved all the new changes, restart WebSphere so it can pickup all the changes.

If the issue persists, contact IBM Support for further assistance.

[{"Product":{"code":"SSUS84","label":"Rational Asset Manager"},"Business Unit":{"code":"BU004","label":"Hybrid Cloud"},"Component":"Licensing","Platform":[{"code":"PF002","label":"AIX"},{"code":"PF016","label":"Linux"},{"code":"PF033","label":"Windows"}],"Version":"7.2;7.2.0.1;7.2.0.2;7.5;7.5.0.1;7.5.0.2;7.5.1;7.5.1.1;7.5.1.2","Edition":""}]

Document Information

Modified date:
16 June 2018

UID

swg21634416