Rapport - Disabling browser add-ons

Problem

We are constantly testing Rapport against hundreds of browser add-ons. However, you might be running an add-on that has not been tested with Rapport and does not properly handle Rapport's blocking activity.

You can try to disable your browser add-ons to verify if any may be conflicting with Rapport:

Disabling Google Chrome add-ons

To disable Google Chrome add-ons:

1. Open Chrome and click on the Chrome menu icon (three dots at the top-right)
2. Go to More tools > Extensions
3. Disable all active add-ons while leaving Rapport's add-on active.
   * To disable an add-on, uncheck the 'Enabled' checkbox beside it.
4. Restart your browser.

Disabling Firefox add-ons

To disable add-ons:

1. Open Firefox, click the menu at the top right of the browser
2. Click Add-ons
3. Select the 'extensions' tab on the left
4. Disable all active add-ons while leaving Rapport's add-on active.
   * To disable an add-on, please click on 'Disable' to the right of the addon's name. 
5. Restart your browser.

Disabling Internet Explorer add-ons

To disable all add-ons:

Click on the Start Menu > All Programs > Accessories > System Tools > Internet Explorer (No Add-ons).

For Windows 8 / 8.1: Right-click on the Internet Explorer (IE) icon and click 'Start InPrivate Browsing'.

To disable add-ons one by one:

1. Open Internet Explorer and choose Tools > Manage Add-ons.
2. Select the add-on to disable and click the 'Disable' button (bottom-right).
3. Click 'OK' to continue and restart your browser.

For further assistance please contact our technical support team.

Disabling Microsoft Edge add-ons

To disable Microsoft Edge add-ons:

1. Open Edge and click on the Edge menu icon (three dots at the top-right)
2. Go to Extensions
3. Disable all active add-ons except for IBM Security Rapport.
   * To disable an add-on, click or slide the blue toggle to the left 'Off' setting.
4. Restart your browser.