Troubleshooting
Problem
Users are randomly getting error when logging into application.
Symptom
Component error:
(0x80004005)
Component description:
at interface process general exception in try block
Script catching error:
planning07.asp::checkLogon:catch
--------------------------------------------------------------------------------
All other errors/error stack:
(errorCatch) planning07.asp::applicationEntryPoint:catch
(errorCatch) planning02.asp::inline:catch
[{"Product":{"code":"SSEH6Q","label":"Cognos Planning for Series 7"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Component":"Contributor","Platform":[{"code":"PF033","label":"Windows"}],"Version":"Planning - Contributor 7.3","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}},{"Product":{"code":"SS9S5U","label":"Cognos 8 Planning"},"Business Unit":{"code":"BU053","label":"Cloud \u0026 Data Platform"},"Component":"Contributor","Platform":[{"code":"","label":""}],"Version":"8.1","Edition":"","Line of Business":{"code":"LOB10","label":"Data and AI"}}]
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Historical Number
1027143
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Document Information
Modified date:
09 May 2025
UID
swg21346428