Troubleshooting
Problem
Within IBM Cognos Administration, the QueryService status is "unknown" and the java.exe process is missing from the running process list on the operating system.
The error messages that appears in the cogserver.log file are:
DPR-DPR-1035 Dispatcher detected an error.
XQE-CFG-0003 Failed to load configuration file
[{"Product":{"code":"SSEP7J","label":"Cognos Business Intelligence"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"--","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.2","Edition":"All Editions","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SS6G84","label":"IBM Cognos Analytics on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
Modified date:
08 May 2025
UID
swg21632341