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Troubleshooting
Problem
User launches the FAP Client ("FAP Connect"), and logs on (to connect to the FAP database). The system appears to 'hang' for 60 seconds, during which a blank white screen appears. An error appears. After clicking 'continue' the FAP client appears to work. However, if click on the menu item "Logs" a new error appears. User then clicks "Continue", and the FAP client seems to work, but unfortunately there is no information displayed inside the 'logs' section (so therefore the user cannot check if the data is trickling correctly etc.).
Symptom
Initial screen (for the first 60 seconds after launching FAP Connect):
Error after 60 seconds:
- Microsoft .NET Framework
Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
Query timeout expired
[Details] [Continue] [Quit]
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.Data.OleDb.OleDbException: Query timeout expired
at System.Data.OleDb.OleDbDataReader.ProcessResults(OleDbHResult hr)
at System.Data.OleDb.OleDbDataReader.NextResult()
at System.Data.OleDb.OleDbCommand.ExecuteReaderInternal(CommandBehavior behavior, String method)
at System.Data.OleDb.OleDbCommand.ExecuteReader(CommandBehavior behavior)
at System.Data.OleDb.OleDbCommand.System.Data.IDbCommand.ExecuteReader(CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.FillInternal(DataSet dataset, DataTable[] datatables, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet, Int32 startRecord, Int32 maxRecords, String srcTable, IDbCommand command, CommandBehavior behavior)
at System.Data.Common.DbDataAdapter.Fill(DataSet dataSet)
at FAPClient.FAP.Dao.LogDao.SearchItems(Context& ctx, LogSortColumn sortBy, LogSortOrder sortOrder, Int32 pageNumber, Int32 pageSize, LogObjectType typeFilter, String& objectFilter, LogSeverity severityFilter)
at FAPClient.frmDefine.RefreshLog()
at FAPClient.frmDefine.Connect()
at FAPClient.frmDefine.frmMain_Load(Object sender, EventArgs e)
at System.EventHandler.Invoke(Object sender, EventArgs e)
at System.Windows.Forms.Form.OnLoad(EventArgs e)
at System.Windows.Forms.Form.OnCreateControl()
at System.Windows.Forms.Control.CreateControl(Boolean fIgnoreVisible)
at System.Windows.Forms.Control.CreateControl()
at System.Windows.Forms.Control.WmShowWindow(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at System.Windows.Forms.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.ContainerControl.WndProc(Message& m)
at System.Windows.Forms.Form.WmShowWindow(Message& m)
at System.Windows.Forms.Form.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5466 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
FAPClient
Assembly Version: 1.0.13.0
Win32 Version: 1.0.13.0
CodeBase: file:///C:/Program%20Files%20(x86)/ibm/cognos/c10/webcontent/ccr/FAPClient.exe
----------------------------------------
Microsoft.VisualBasic
Assembly Version: 8.0.0.0
Win32 Version: 8.0.50727.5420 (Win7SP1.050727-5400)
CodeBase: file:///C:/Windows/assembly/GAC_MSIL/Microsoft.VisualBasic/8.0.0.0__b03f5f7f11d50a3a/Microsoft.VisualBasic.dll
----------------------------------------
System
Assembly Version: 2.0.0.0
After clicking "Logs":
Microsoft .NET Framework
Unhandled exception has occurred in your application. If you click Continue, the application will ignore this error and attempt to continue. If you click Quit, the application will close immediately.
Object reference not set to an instance of an object.
[Details] [Continue] [Quit]
See the end of this message for details on invoking
just-in-time (JIT) debugging instead of this dialog box.
************** Exception Text **************
System.NullReferenceException: Object reference not set to an instance of an object.
at FAPClient.frmDefine.LogGridView_MouseMove(Object sender, MouseEventArgs e)
at System.Windows.Forms.Control.OnMouseMove(MouseEventArgs e)
at C1.Win.C1FlexGrid.C1FlexGridBase.OnMouseMove(MouseEventArgs e)
at System.Windows.Forms.Control.WmMouseMove(Message& m)
at System.Windows.Forms.Control.WndProc(Message& m)
at C1.Win.C1FlexGrid.Util.BaseControls.ScrollableControl.WndProc(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.OnMessage(Message& m)
at System.Windows.Forms.Control.ControlNativeWindow.WndProc(Message& m)
at System.Windows.Forms.NativeWindow.Callback(IntPtr hWnd, Int32 msg, IntPtr wparam, IntPtr lparam)
************** Loaded Assemblies **************
mscorlib
Assembly Version: 2.0.0.0
Win32 Version: 2.0.50727.5466 (Win7SP1GDR.050727-5400)
CodeBase: file:///C:/Windows/Microsoft.NET/Framework/v2.0.50727/mscorlib.dll
----------------------------------------
FAPClient
Assembly Version: 1.0.13.0
Win32 Version: 1.0.13.0
CodeBase: file:///C:/Program%20Files%20(x86)/ibm/cognos/c10/webcontent/ccr/FAPClient.exe
[{"Product":{"code":"SS9S6B","label":"IBM Cognos Controller"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":"Controller","Platform":[{"code":"PF033","label":"Windows"}],"Version":"10.1.1","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}},{"Product":{"code":"SSMRTZ","label":"IBM Cognos Controller on Cloud"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Component":" ","Platform":[{"code":"","label":""}],"Version":"","Edition":"","Line of Business":{"code":"LOB76","label":"Data Platform"}}]
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Document Information
More support for:
IBM Cognos Controller
Software version:
10.1.1
Operating system(s):
Windows
Document number:
489231
Modified date:
08 May 2025
UID
swg21633758
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