Troubleshooting
Problem
A red bar with the error message "An IO Error occurred on server(s)x.x.x.x. Please try again." is displayed while running searches.
Symptom
When running historical searches, a red bar is displayed on the results page. It displays the message: An IO Error occurred on server(s) hostname. Please try again. The Hostname or IP address that is displayed in the message is likely that of the appliance that is presenting the issue. Applying filters to the search by using the "Event Processor" parameter might eliminate the error.
On Encrypted Managed hosts the error will vary and will show similar to the following:
An IO Error occurred on server(s) 127.0.0.1:32013. Please try again.Note: The specific port number referenced in the error will change, depending on which managed host is causing the communication problem.
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.3.3;7.4.3;7.5.0"}]
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Document Information
Modified date:
26 December 2024
UID
swg21991038