Troubleshooting
Problem
Administrators or users might notice that when they log in to the QRadar® Console that the tab or the contents of an app is not visible in the user interface. The procedures outlined in this article explore common issues with apps not starting or in an error state and how to resolved them.
Symptom
The following conditions indicate that an application is not started or cannot start due to an error:
- Installed Apps do not display as a tab in the banner.
- Apps display as a tab, but the contents list an error, such as Bad Gateway, 404 error, or missing visualizations and data.
- The Assistant app shield is not being displayed in the banner of the user interface.
Example 1: Assistant app shield is missing and the User Behavior Analytics app displays a gateway error.
Document Location
Worldwide
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Document Information
Modified date:
05 April 2024
UID
ibm16349171