Troubleshooting
Problem
The following instructions provide steps to review app logs. Also, you might be asked to provide specific logs to IBM QRadar Support.
Note: When searching a log for an event or issue, there are a few things you can do to help find what you are looking for:
- Know the date and time an incident happened. You can search the timestamps in the logs.
- Search the pop-up error message if one was provided. For example,
Response Code Response message Possible cause 200, 201 Success Your application was created, retrieved, or updated successfully.
204 Success Your application was deleted successfully.
A successful application delete returns response code 204 and no content.
404 NOT_FOUND - Could not find the resource requested The application does not exist or was deleted.
The application ID might be incorrect.
500 SERVER_ERROR - Unexpected internal server error The application cannot be installed or updated. The application is stopped but cannot be removed.
To troubleshoot this issue:
- Check that the container is running.
- Check that your application has all the necessary files and that they are valid.
- Check that the application runs successfully when you use the SDK.
- Search a log by keywords like a warning, failed, error, ERROR, service name, hostname, IP address, or app_framework.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwt3AAA","label":"QRadar Apps"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.4.3;7.5.0"}]
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Document Information
Modified date:
15 June 2024
UID
ibm16189903