Troubleshooting
Problem
During a patch upgrade, if an older versioned SFS file from a previous patch upgrade is still mounted to /media/updates
and the patch upgrade cannot proceed. The following error is displayed to users when this issue occurs:
and the patch upgrade cannot proceed. The following error is displayed to users when this issue occurs:
[ERROR] This patch was meant for a different version (2019.14.1.20230822112654).
./patchInstaller.pl -patchfile /storetmp/750_QRadar_interimfix-7.5.0.20230822112654-IF01-20231102164146INT.sfs -p ./superpatches.manifest.xml completed with result 0
Resolving The Problem
Procedure
- Use SSH into the QRadar Console as the root user.
- Check to ensure the SFS file that is mounted to /media/updates is the expected version.
- Check to see whether older SFS files from previous patch upgrades are still mounted or have stale mount points. You can check this with the following commands:
# df -Th # mount | grep media - Run the following command as many times as needed until it reports back that nothing is mounted on /media/updates:
# umount /media/updates umount: /media/updates: not mounted - Mount the correct SFS file version to be used for the patch upgrade, as instructed by the version's release notes.
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwtdAAA","label":"Upgrade"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
14 December 2023
UID
ibm16244700