Question & Answer
Question
This article informs administrators about QRadar® Support policies. This document outlines out-of-scope work for Offense cleanup cases and the responsibilities of the QRadar administrator.
Answer
Responsibilities for Offense cases
Administrators might have instances where they are receiving too many offenses or having performance issues due to their number of offenses. This article addresses the responsibilities of the administrator and QRadar® support.
Support type | Description | Responsibility |
Offenses assistance and error support |
Administrators can use QRadar technical support to assist administrators with Offenses.
For example, QRadar Support can:
|
QRadar technical support To open a case or report an offense error, contact QRadar technical support |
Out-of-scope for QRadar Support |
The following activities are considered out-of-scope for technical support. QRadar Support reserves the right to close cases related to the following issues:
Resources
|
|
[{"Line of Business":{"code":"LOB24","label":"Security Software"},"Business Unit":{"code":"BU059","label":"IBM Software w\/o TPS"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Version(s)"}]
Was this topic helpful?
Document Information
Modified date:
14 December 2021
UID
ibm16493021