Troubleshooting
Problem
When executing /opt/qradar/bin/geodata_update.sh script, to update the Maxmind GeoIP Database in QRadar SIEM, the following error is observed:
Executing geoipupdate tool
error retrieving updates: error retrieving filename for GeoLite2-City: error per forming HTTP request: Get "https://updates.maxmind.com/app/update_getfilename?product_id=GeoLite2-City": proxyconnect tcp: read tcp xx.x.x.xx:xxxxx->xxx.xx.xx.xx:80: read: connection reset by peer
ERROR: geoipupdate tool failed to download the GeoLite2-City database
Document Location
Worldwide
[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"TS013645864","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"All Versions"}]
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Document Information
Modified date:
13 August 2026
UID
ibm17151137