Troubleshooting
Problem
When a user logs in into a QRadar console that is set up with LDAPS based authentication, the log in fails with a generic error.
Symptom
User log-in into a QRadar® console set up with LDAPS based authentication, fails with a generic error:
‘The username and password you supplied are not valid. Please try again.’
Document Location
Worldwide
[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF025","label":"Platform Independent"}],"Version":"7.3.3;7.4.0;7.4.1;7.4.2"}]
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Document Information
Modified date:
22 February 2021
UID
ibm16413277