IBM Support

QRadar: LDAP Test Connection Failed when using TLS Authentication

Troubleshooting


Problem

Due to the authentication modules deprecation in QRadar®, the administrators must configure an alternative authentication such as Lightweight Directory Access Protocol (LDAP) to authenticate to QRadar®

In the LDAP Authentication tab in the QRadar® UI, a pop-up window displays the following error message: 
image 5809

Symptom

Document Location

Worldwide

[{"Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"All Version(s)"}]

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Document Information

Modified date:
20 November 2020

UID

ibm16324869