IBM Support

Qradar: Fix time synchronization error "Address already in use socat failed to initialize"

Troubleshooting


Problem

In Qradar, Chrony is used to perform time synchronization between the managed and the console. The service uses port 123 and cannot function properly when that port is used by another service.

Symptom

  1. In the Qradar system notifications you can see:
    Time Synchronization to Console has failed - socat failed to initialize.
  2. In the Qradar logs (/var/log/qradar.log):
    DATE TIME hostname [time_sync]: [ERROR] [NOT:0150003100] Time Synchronization to Console has failed - socat failed to initialize.
    DATE TIME hostname [time_sync]: [ERROR] [NOT:0150003100][10.105.112.77] Time Synchronization to Console has failed - chrony error

Document Location

Worldwide

[{"Type":"MASTER","Line of Business":{"code":"LOB77","label":"Automation Platform"},"Business Unit":{"code":"BU048","label":"IBM Software"},"Product":{"code":"SSBQAC","label":"IBM Security QRadar SIEM"},"ARM Category":[{"code":"a8m0z000000cwsyAAA","label":"Admin Tasks"}],"ARM Case Number":"","Platform":[{"code":"PF016","label":"Linux"}],"Version":"7.5.0"}]

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Document Information

Modified date:
13 May 2024

UID

ibm17057689